Coffee Talk: How to prevent unhappy clients

Coffee Talk: How to prevent unhappy clients
Every VA and OBM I know agrees. The fastest way to drop your stomach to the floor is to open an email from a client who is PISSED. You know the emails. A client is pissed that a project is taking longer to implement than you originally quoted. They’re unhappy with the... Read More

How to create a client brief and keep it current

How to create a client brief and keep it current
When starting out as an OBM, I’d describe my client intake process in two words – organized chaos. Especially before I started working with a team and building my OBM agency, that was my method for categorizing all of the information I retained about my... Read More

Why you need to track time in your online biz

Why you need to track time in your online biz
My virtual team provides services to over 10 monthly retainer clients at any given time. And since we all work from our home offices, it’s VITAL that we track our time down to the minute. Regardless of whether you offer retainer packages or per-project invoices, if... Read More

How to communicate with clients in your online business

How to communicate with clients in your online business
Virtual professionals often straddle a fine line when it comes to how to communicate with their virtual clients. If you aren’t available enough, they begin to feel neglected. But if you give them too much constant attention and respond to their emails within minutes,... Read More