management Archives

Coffee Talk: How to prevent unhappy clients

Every VA and OBM I know agrees. The fastest way to drop your stomach to the floor is to open an email from a client who is PISSED. You know the emails. A client is pissed that a project is taking longer to implement than you originally quoted. They’re unhappy with the... Read More

How to create a client brief and keep it current

When starting out as an OBM, I’d describe my client intake process in two words – organized chaos. Especially before I started working with a team and building my OBM agency, that was my method for categorizing all of the information I retained about my... Read More

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